Privacy Policy

Welcome to Pequod's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pequodscafe.rest, place an order, or otherwise interact with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all terms of this Privacy Policy. This policy applies to all information collected through our website, as well as any related services, sales, marketing, or events.

1. Who We Are

Pequod's Pizza is a food service establishment operating in the United States. For the purposes of this Privacy Policy, "we," "us," or "our" refers to Pequod's Pizza. We operate the website pequodscafe.rest and are responsible for the personal information we collect and process.

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at the email address listed above. We will make every effort to respond to your inquiry promptly and thoroughly.

2. Information We Collect

We collect several types of information in connection with the operation of our website and the delivery of our food services. This includes information you provide directly to us, information collected automatically when you use our services, and information obtained from third parties.

2.1 Personal Information You Provide to Us

When you interact with us, you may voluntarily provide personal information. The categories of personal information we may collect directly from you include:

• Contact Information: Your full name, email address, mailing address, billing address, delivery address, and telephone number.
• Account Credentials: Username, password, and other credentials used to access your account on our website.
• Payment Information: Credit card numbers, debit card numbers, billing addresses, and other financial details necessary to process transactions. Please note that payment card information is processed through secure, PCI-compliant third-party payment processors, and we do not store full card numbers on our servers.
• Order Information: Details about the food items you order, your order history, special dietary requests, and delivery preferences.
• Communications: The content of any messages, feedback, reviews, complaints, or correspondence you send to us via email, contact forms, or other channels.
• Survey and Promotional Data: Information you provide when participating in contests, promotions, surveys, or loyalty programs we may offer.
• Employment Applications: If you apply for a job with us, we may collect your resume, employment history, and other relevant professional information.

2.2 Information Collected Automatically

When you access or use our website, certain information is automatically collected by our servers and third-party analytics tools. This information may include:

• Device Information: The type of device you use, operating system and version, browser type and version, screen resolution, and device identifiers.
• Log Data: Your Internet Protocol (IP) address, access times and dates, pages viewed, links clicked, referring URLs, and other diagnostic data.
• Usage Data: Information about how you interact with our website, including the time spent on each page, navigation paths, search queries entered on our site, and features used.
• Location Data: General geographic location based on your IP address. If you grant permission, we may also collect more precise location data from your mobile device to facilitate delivery services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies, as further described in Section 7 of this policy.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Delivery and Service Partners: Third-party delivery platforms and service partners may share order and contact information with us to fulfill your delivery.
• Social Media Platforms: If you choose to link your social media account or sign in through a social platform (such as Facebook or Google), we may receive certain profile information as permitted by those platforms and your privacy settings.
• Analytics Providers: Third-party analytics companies may provide us with aggregated or de-identified data about website traffic and user behavior.
• Marketing Partners: Marketing and advertising partners may provide us with information that helps us tailor our promotions and communications to your interests.

3. How We Use Your Information

We use the information we collect for a variety of purposes related to the operation of our business, the provision of our services, and compliance with our legal obligations. Specifically, we may use your information for the following purposes:

3.1 Providing and Improving Our Services

• To process and fulfill your food orders, including coordinating delivery to your specified address.
• To create and manage your account on our website.
• To process payments and issue receipts, refunds, or credits where applicable.
• To respond to your questions, customer service requests, complaints, and support needs.
• To improve, personalize, and optimize our website, menu offerings, and overall customer experience.
• To develop new products, services, features, and functionality based on user behavior and feedback.
• To monitor and analyze trends, usage patterns, and activities related to our website.

3.2 Marketing and Communications

• To send you promotional offers, newsletters, special deals, and information about new menu items, events, or loyalty rewards, where you have provided consent or where we have a legitimate interest in doing so.
• To personalize marketing content and advertisements based on your preferences and order history.
• To administer contests, promotions, surveys, and other marketing activities.
• To send you service-related notifications, such as order confirmations, delivery updates, and account alerts.

3.3 Legal and Compliance Purposes

• To comply with applicable federal and state laws, regulations, and legal processes, including those administered by the Federal Trade Commission (FTC) under the FTC Act.
• To enforce our Terms of Service and other agreements.
• To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• To protect the rights, safety, and property of Pequod's Pizza, our customers, and the public.
• To respond to lawful requests from government authorities and law enforcement agencies.

3.4 Business Operations

• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
• For any other purpose with your consent.

4. Sharing of Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for their own direct marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We may share your personal information with third-party vendors, service providers, contractors, or agents who perform services on our behalf and require access to such information to carry out that work. These may include:

• Payment Processors: Companies that securely handle payment card transactions on our behalf, such as Stripe or Square.
• Delivery Partners: Third-party delivery services that fulfill and transport your food orders.
• Cloud Hosting Providers: Providers that host our website and store data on secure servers.
• Analytics Providers: Companies such as Google Analytics that help us understand how users interact with our website.
• Email Marketing Platforms: Services used to send promotional and transactional emails on our behalf.
• Customer Support Tools: Software providers that help us manage customer inquiries and support tickets.

All service providers are contractually obligated to use your information only as directed by us and in a manner consistent with this Privacy Policy. They are not permitted to use your personal information for their own independent purposes.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, regulation, legal process, or governmental request, including requests from law enforcement agencies. We may also disclose information to protect the rights, property, or safety of Pequod's Pizza, our customers, or others, including exchanging information with other companies and organizations for fraud protection and credit risk reduction.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a change occurs and will inform you of any choices you may have regarding your information.

4.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so, including when you connect your account to a third-party service or participate in a joint marketing promotion.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

5. Data Security

Protecting your personal information is a top priority for us. We implement a variety of technical, administrative, and physical security measures designed to safeguard the personal information we collect and maintain. These measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: All payment transactions are processed through PCI DSS-compliant payment processors. We do not store full payment card numbers on our systems.
• Access Controls: Access to personal information is restricted to authorized employees, contractors, and service providers who need it to perform their job functions. All personnel are subject to confidentiality obligations.
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection systems, and other cybersecurity tools to protect our network infrastructure.
• Regular Security Assessments: We conduct periodic reviews of our data collection, storage, and processing practices and security measures.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this policy.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding the personal information we hold about you. We are committed to honoring these rights in accordance with applicable United States federal and state laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

6.1 Rights Available to All Users

• Right to Know / Right to Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which we use it, and the third parties with whom we share it.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions permitted by law (such as where we are required to retain data for legal compliance or fraud prevention).
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
• Right to Opt-Out of Marketing: You have the right to opt out of receiving promotional communications from us at any time. You may do so by clicking the "unsubscribe" link in any marketing email, or by contacting us directly at [email protected].

6.2 Additional Rights for California Residents

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• Right to Know About Automated Decision-Making: The right to know if we use automated decision-making processes that significantly affect you and to opt out of such processing.
• Right to Limit Use of Sensitive Personal Information: The right to request that we limit the use and disclosure of your sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you goods or services, charge you different prices, or provide a lower quality of service as a result of you exercising your privacy rights.
• Right to Opt-Out of Sale or Sharing: California residents have the right to opt out of the "sale" or "sharing" of personal information as defined under CCPA/CPRA. We do not sell your personal information in the traditional sense; however, certain data sharing with advertising partners may constitute "sharing" under California law. To opt out, please contact us at [email protected].

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected]
• Website: pequodscafe.rest

We will respond to your request within 45 days as required by applicable law. In certain circumstances, we may need to verify your identity before processing your request. We may also extend our response time by an additional 45 days when reasonably necessary, provided we give you notice of the extension within the initial 45-day response period.

You may designate an authorized agent to submit a request on your behalf. We may require proof of the agent's authorization and may still verify your identity directly.

7. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver relevant content and advertising. By using our website, you consent to our use of cookies in accordance with this section.

7.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help the website remember information about your visit, such as your preferred language and settings, which can make your next visit easier and the site more useful to you. Cookies can be "session" cookies (which expire when you close your browser) or "persistent" cookies (which remain on your device for a set period or until you delete them).

7.2 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our website, such as enabling you to log in, add items to your cart, and complete purchases. These cannot be disabled without affecting site functionality.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are most popular and whether users receive error messages. We use this data to improve our website's performance and user experience.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your username or region) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may affect the functionality of our website and limit your ability to use certain features, including placing online orders.

For more detailed information about how we use cookies, please refer to our full Cookie Policy, which is available on our website at pequodscafe.rest.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically, our general data retention guidelines are as follows:

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data disposal procedures. In some cases, we may retain anonymized or aggregated data indefinitely for analytical and business research purposes, as this data no longer identifies you personally.

9. Children's Privacy

Pequod's Pizza does not direct its website or services toward children. If you are under 18 years of age, you should not use our website or provide any information to us without the supervision and consent of a parent or legal guardian.

We do not knowingly collect personally identifiable information from children under 13 years of age. If we learn that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information from our records. If you believe that we may have collected information from a child under 13, please contact us immediately at [email protected].

Parents and guardians who have concerns about their child's privacy in connection with our services are encouraged to contact us so that we can address those concerns appropriately.

10. International Data Transfers

Pequod's Pizza is based in the United States, and all data we collect is primarily stored and processed in the United States. However, in the course of our operations, your personal information may be transferred to, stored, or processed in countries other than the United States, particularly when we use third-party service providers whose servers or infrastructure are located internationally.

Please be aware that countries outside the United States may have data protection laws that differ from, and in some cases may offer fewer protections than, the laws of the United States. By using our website and services, you acknowledge and consent to the transfer of your personal information to countries outside your country of residence, including the United States, which may have different data protection rules.

When we transfer personal information internationally, we take appropriate steps to ensure that such transfers comply with applicable law and that your personal information remains protected to the standards described in this Privacy Policy. These steps may include:

• Entering into data transfer agreements with our international service providers that incorporate standard contractual clauses or other legally recognized transfer mechanisms.
• Ensuring that international service providers maintain security standards that are at least as protective as those we apply to data processed within the United States.
• Conducting due diligence on the data protection practices of our international partners and service providers.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by Pequod's Pizza. This Privacy Policy applies only to our own website and services. We are not responsible for the privacy practices of any third-party sites or services. We strongly encourage you to review the privacy policies of any third-party websites or services you visit through links on our site.

Additionally, we may integrate third-party services such as social media sharing buttons, embedded maps, or online ordering platforms on our website. These third-party services may collect information about you when you interact with them, even if you do not explicitly use those features. Your interactions with these services are governed by the privacy policies of those third parties.

12. California-Specific Disclosures

In addition to the rights described in Section 6.2, California residents may also be entitled to certain disclosures under the California Shine the Light Law (California Civil Code Section 1798.83), which permits users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

If you are a California resident and would like to make such a request, or if you have any questions about your rights under California law, please contact us at [email protected] with the subject line "California Privacy Rights Request."

For the purposes of the CCPA/CPRA, we have not sold or shared the personal information of California consumers in the preceding 12 months in ways that would constitute a "sale" as traditionally defined. However, certain disclosure activities related to digital advertising may constitute "sharing" under the expanded CPRA definition, and California residents may opt out of such sharing by contacting us at the email address above.

13. Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of certain covered information for monetary consideration to a person for that person to license or sell such information to additional persons. We do not currently sell covered information as defined under Nevada Revised Statutes Chapter 603A. If you are a Nevada resident and have questions about this, please contact us at [email protected].

14. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals, and we do not currently respond to DNT signals from browsers. However, you can manage your cookie preferences as described in Section 7.3 of this policy.

We will continue to monitor developments in the DNT space and update our practices as appropriate standards emerge.

15. How to File a Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve your concern directly.

To file a complaint with us, please contact:

• Email: [email protected]
• Website: pequodscafe.rest

We take all privacy complaints seriously and will investigate your complaint thoroughly. We will respond to your complaint within a reasonable timeframe, typically within 30 to 45 days.

If you are not satisfied with our response, you may have the right to file a complaint with a relevant data protection authority or regulatory body. In the United States, consumer privacy complaints related to deceptive or unfair business practices may be submitted to:

• Federal Trade Commission (FTC): www.ftc.gov | 1-877-FTC-HELP (1-877-382-4357)
• California residents may also file complaints with the California Privacy Protection Agency (CPPA): cppa.ca.gov
• Your state Attorney General's office may also have jurisdiction over privacy-related complaints depending on your state of residence.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time, and we will notify you of material changes as required by applicable law. When we make changes, we will update the "Last Updated" date at the top of this page. If the changes are significant, we may also provide a more prominent notice, such as an email notification to the address associated with your account or a banner on our homepage.

Your continued use of our website and services after the effective date of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are here to help and committed to addressing your concerns promptly.

This Privacy Policy was last reviewed and updated on July 18, 2026. It is effective immediately upon posting to our website at pequodscafe.rest.